TERMS AND CONDITIONS

TravellyZA

Last Updated: 20 May 2026

Welcome to TravellyZA (“TravellyZA”, “we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your access to and use of the TravellyZA website, products, services, and any purchases made through our online store.

By accessing this website or placing an order, you confirm that you have read, understood, and agree to be legally bound by these Terms.

If you do not agree to these Terms, please do not use this website.


1. BUSINESS INFORMATION

Trading Name: TravellyZA

Business Type: Sole Proprietorship operating in South Africa

Physical Address: 100 Serengeti Blvd, Kempton Park, Gauteng, South Africa

Returns Address: 100 Serengeti Blvd, Kempton Park, Gauteng, South Africa

Email Address: support@travellyza.co.za

Website: www.travellyza.co.za

TravellyZA operates as an online retailer selling physical consumer products within the Republic of South Africa only.


2. APPLICABLE LAW

These Terms are governed by the laws of the Republic of South Africa, including but not limited to:

  • Consumer Protection Act 68 of 2008 (“CPA”)
  • Electronic Communications and Transactions Act 25 of 2002 (“ECTA”)
  • Protection of Personal Information Act 4 of 2013 (“POPIA”)
  • Any other applicable South African consumer protection legislation

Nothing in these Terms is intended to limit or exclude any rights you may have under South African law.


3. ACCEPTANCE OF TERMS

By using this website, creating an account, browsing our products, or placing an order, you confirm that:

  • You are at least 18 years old, or
  • You are using this website under the supervision of a parent or legal guardian;
  • You have the legal capacity to enter into binding agreements;
  • All information you provide is accurate and complete.


4. WEBSITE USE

You agree to use this website lawfully and in good faith.

You may not:

  • Use the website for fraudulent purposes;
  • Interfere with website functionality or security;
  • Attempt unauthorised access to systems or data;
  • Upload malicious software, viruses, or harmful code;
  • Copy, scrape, duplicate, or exploit website content without permission;
  • Misrepresent your identity;
  • Place false or abusive orders.

We reserve the right to suspend or restrict access where misuse is suspected.


5. PRODUCT INFORMATION

We make every reasonable effort to ensure product descriptions, images, pricing, and availability are accurate.

However:

  • Product colours may vary depending on device display settings;
  • Minor differences in packaging, appearance, or specifications may occur;
  • Measurements may contain reasonable tolerances;
  • Product availability may change without notice.

Product images are for illustrative purposes unless otherwise stated.

TravellyZA does not warrant that product descriptions will always be completely error-free.


6. PRICING

All prices displayed are in South African Rand (ZAR).

Prices:

  • Include applicable VAT where required by law;
  • Exclude shipping fees unless expressly stated;
  • May change without prior notice.

The price payable is the price shown at checkout at the time the order is confirmed.

If a pricing error occurs due to technical or human error, we reserve the right to cancel the affected order and issue a full refund.


7. ORDERS

Placing an order through our website constitutes an offer to purchase.

Acceptance only occurs once:

  • Payment has been successfully authorised; and
  • We confirm acceptance of your order.

We reserve the right to refuse or cancel orders where:

  • Fraud is suspected;
  • Product stock is unavailable;
  • Pricing errors occurred;
  • Customer information is incomplete or inaccurate;
  • Payment authorisation fails.

If an order is cancelled after payment, a refund will be processed.


8. PAYMENT

Payments are securely processed via PayFast.

By submitting payment, you confirm that:

  • You are authorised to use the payment method provided;
  • The payment information supplied is accurate;
  • Funds are available.

TravellyZA does not store full payment card information.

Payment processing is subject to PayFast’s own terms and security protocols.


9. SHIPPING AND DELIVERY

9.1 Delivery Area

TravellyZA currently delivers within South Africa only.

International shipping is not offered.


9.2 Delivery Timeframes

Estimated delivery time:

5 to 11 business days

Delivery estimates:

  • Exclude weekends and public holidays;
  • Begin after payment confirmation;
  • Are estimates only and not guaranteed.


9.3 Delivery Delays

Delivery delays may occur due to:

  • Courier issues;
  • Weather disruptions;
  • Public holidays;
  • High order volumes;
  • Force majeure events;
  • Incorrect delivery information.

TravellyZA will not be liable for delays outside our reasonable control.


9.4 Delivery Address Accuracy

Customers are responsible for providing accurate delivery details.

If incorrect details are supplied:

  • Delays may occur;
  • Additional courier fees may apply;
  • Re-delivery charges may be payable.


9.5 Failed Delivery Attempts

Where delivery fails due to customer unavailability or incorrect details, additional delivery arrangements may incur extra charges.


10. RETURNS, REFUNDS, AND CANCELLATIONS

10.1 Consumer Rights

Your rights under the Consumer Protection Act remain fully protected.


10.2 Cooling-Off Period (ECTA)

Where applicable under South African law, consumers may have the right to cancel certain electronic transactions within the statutory cooling-off period.

Refunds will be processed according to legal requirements.


10.3 General Returns

We accept returns for eligible items, subject to:

  • Return request within a reasonable period;
  • Item unused where applicable;
  • Original packaging where reasonably possible;
  • Product not damaged through misuse.


10.4 Non-Returnable Items

Returns may be refused for:

  • Personal-use hygiene products once opened;
  • Items damaged by misuse;
  • Products altered after delivery;
  • Clearance or final-sale items where lawfully disclosed.


10.5 Faulty or Defective Products

If goods are defective, damaged, or not as reasonably expected, you may be entitled to remedies under the CPA, including:

  • Repair;
  • Replacement;
  • Refund.

Assessment may be required before determining remedy.


10.6 Refund Processing

Approved refunds will be processed to the original payment method where possible.

Refund timing depends on:

  • Payment provider processing;
  • Banking delays;
  • PayFast processing times.


10.7 Order Cancellation

Orders may be cancelled before dispatch where operationally possible.

If dispatch has already occurred, the order may need to be processed as a return.


11. PROMOTIONS AND DISCOUNTS

Promotions are subject to availability and may be withdrawn without notice.

Unless expressly stated:

  • Promotions cannot be combined;
  • Discounts cannot be exchanged for cash;
  • Abuse of promotional offers may result in cancellation.


12. INTELLECTUAL PROPERTY

All website content remains the property of TravellyZA or its licensors, including:

  • Branding;
  • Logos;
  • Graphics;
  • Product descriptions;
  • Layouts;
  • Website design;
  • Text;
  • Images;
  • Code.

You may not reproduce, copy, modify, distribute, or commercially exploit any content without written consent.


13. THIRD-PARTY SERVICES

This website may rely on third-party providers, including:

  • Payment processors;
  • Courier providers;
  • Website hosting services;
  • Marketing tools.

TravellyZA is not responsible for the independent policies, failures, or conduct of third-party providers.


14. USER ACCOUNTS

If customer accounts are offered, you are responsible for:

  • Maintaining account confidentiality;
  • Securing your login credentials;
  • All activity occurring under your account.

We may suspend accounts suspected of misuse or fraud.


15. LIMITATION OF LIABILITY

To the maximum extent permitted by South African law, TravellyZA shall not be liable for:

  • Indirect losses;
  • Consequential damages;
  • Loss of profits;
  • Business interruption;
  • Data loss;
  • Courier-related delays beyond our control;
  • Technical website interruptions.

Nothing in these Terms excludes liability where exclusion would be unlawful.


16. WEBSITE AVAILABILITY

We do not guarantee uninterrupted website access.

Temporary interruptions may occur due to:

  • Maintenance;
  • Technical failures;
  • Hosting issues;
  • Third-party outages;
  • Security incidents.


17. DISCLAIMER

Products sold are intended for lawful consumer use only.

Customers are responsible for:

  • Proper product use;
  • Following manufacturer instructions;
  • Ensuring suitability for intended use.

TravellyZA makes no guarantees beyond those required by law.


18. INDEMNITY

You agree to indemnify TravellyZA against claims, losses, damages, liabilities, and expenses arising from:

  • Your breach of these Terms;
  • Misuse of the website;
  • Fraudulent conduct;
  • Violation of applicable law.


19. PRIVACY

Personal information is handled in accordance with our Privacy Policy and applicable South African data protection laws, including POPIA.

By using the website, you consent to lawful processing of personal information as described in our Privacy Policy.


20. FORCE MAJEURE

TravellyZA shall not be liable for delays or failures caused by events beyond reasonable control, including:

  • Natural disasters;
  • Power outages;
  • Internet failures;
  • Government restrictions;
  • Civil unrest;
  • Strikes;
  • Courier disruptions;
  • Pandemics.


21. ELECTRONIC COMMUNICATIONS

By using this website, you consent to receiving communications electronically, including:

  • Order confirmations;
  • Shipping updates;
  • Refund notifications;
  • Customer service responses;
  • Legal notices.

Electronic communications satisfy legal communication requirements.


22. DISPUTE RESOLUTION

If a dispute arises, customers should first contact:

support@travellyza.co.za

We will attempt to resolve disputes fairly and in good faith.

Consumers retain all statutory rights to pursue remedies through applicable South African consumer channels.


23. CHANGES TO TERMS

TravellyZA may amend these Terms at any time.

Updated versions become effective upon publication on the website.

Continued use of the website after changes constitutes acceptance.


24. SEVERABILITY

If any provision is found unenforceable or invalid, remaining provisions remain fully effective.


25. WAIVER

Failure to enforce any provision does not constitute waiver of rights.


26. ENTIRE AGREEMENT

These Terms, together with any referenced policies, constitute the full agreement between TravellyZA and the customer regarding website use and purchases.


27. CONTACT INFORMATION

TravellyZA

100 Serengeti Blvd

Kempton Park

Gauteng

South Africa

📧 support@travellyza.co.za


By using this website and placing orders, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.