PRIVACY POLICY
Last updated: April 2026

1. Introduction
TravellyZA ("we", "our", "us") is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This policy explains what information we collect, how we use it, and your rights regarding your data.

2. Information We Collect
We may collect the following information when you visit or make a purchase from our store:

  • Full name and contact details (email, phone number)
  • Shipping and billing address
  • Payment information (processed securely — we do not store card details)
  • Browser type, IP address, and pages visited
  • Order history and communication with our support team

3. How We Use Your Information
We use your information to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to customer service queries
  • Improve our website and product offering
  • Send marketing emails (only if you have opted in)

4. Sharing Your Information
We do not sell your personal information to third parties. We may share your data with trusted service providers such as:

  • Shipping and courier partners (e.g. Aramex, The Courier Guy) to deliver your order
  • Payment processors to handle transactions securely
  • Email marketing platforms to send communications you have consented to

All third parties are required to handle your data securely and only for the purpose it was shared.

5. Cookies
Our website uses cookies to improve your browsing experience, remember your cart, and analyse site traffic. You can disable cookies in your browser settings, though this may affect certain features of the store.

6. Data Storage & Security
Your data is stored securely through our e-commerce platform (Shopify) and is protected using industry-standard encryption. We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Your Rights Under POPIA
As a South African consumer you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal obligations)
  • Object to the processing of your information for marketing purposes
  • Lodge a complaint with the Information Regulator of South Africa

8. Marketing Communications
We will only send you promotional emails if you have opted in at checkout or via our website. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and recommend you read their policies separately.

10. Contact Us
If you have any questions about this privacy policy or wish to exercise your rights, please contact us at:

TravellyZA
Gauteng, South Africa
📧 support@travellyza.co.za
🌐 https://travellyza.co.za